Don't you just hate it when you see an appealing, brand-new shrinkwrapped game that has just arrived in your local game shop, and you pick it up, have a look at it, then decide to go home and sleep on it. You arrive back a few days later, having decided that, yes, this is an essential purchase, and yes, the budget can stand it - only to find that in the meantime some half-wit customer has dropped the game, and it is now far from pristine, barely shrinkwrapped, and with a big ugly dink on one corner of its box.
This happened to me last week - the game: Yanks (ASL module 2); the shop: the Orc's Nest in London.
I think if I were ever to run a games shop I would rapidly become one of those grumpy games shop managers that hates having customers in his shop.
Come to think of it, is there any other kind?